Offboarding guide
Last updated: August 2026
Removal is immediate. The agency's people can no longer see or act on Shopify stores, and you don't need to change any passwords — they were never using your login. Your ownership of the assets is unaffected; only the granted access is withdrawn.
Stale access piles up because removal is manual and easy to forget — that's how ghost admins end up haunting an account years later. With HandItSafe, your client sees every agency with access to Shopify in one panel, removes anyone in a single tap, and every grant and removal is logged with a date — so offboarding is provable and nothing is left behind.
FAQ
No. Because the agency was added through official partner/user access — never your login — removing them is instant and complete. There's no password to change.
After removing them, they should no longer see your account in their own dashboard. The agency appears under Settings → Users and permissions as a collaborator.
It's the stale access former agencies, freelancers and staff still hold long after they need it — the ghost admins that pile up when removal is manual and forgotten. Removing access at offboarding is how you avoid it.
Keep reading
HandItSafe requests exactly this access in one link. No passwords. Your client keeps a panel to remove it anytime.